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Scale your security strategy with confidence

Sentinel Managed Services keep video surveillance and access control ready, with three levels of assurance built on professional deployment and continuous system health monitoring.

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More than Break/Fix

Readiness, not repairs after the fact

Traditional support starts when something breaks. Sentinel Managed Services start on installation day, with a validated system and continuous verification that it keeps working, so problems are found before they become missing footage or unsecured doors.

  • System readinessDevices online, recording, and producing usable video
  • Usable informationFootage retained and time-accurate when you need it
  • Operational focusLess internal time spent chasing devices
  • Scalable serviceOne standard as you add sites

A plan for every level of engagement

Three levels of assurance for video surveillance and access control, each built on professional deployment and continuous system health monitoring.

Essential Assurance

Sentinel Standard

A professionally deployed, validated, and continuously monitored foundation, with expert help available at a discounted rate whenever you need it.

Best for

Organizations with capable internal facilities or IT teams that want a professionally deployed, continuously monitored system and fast access to expert help when they need it. A strong fit for operators that prefer to handle day-to-day issues in house while knowing an expert team is watching system health behind them.

Proactive Assurance

Sentinel Plus

A more hands-off experience, with support included, monthly visibility for leadership, and weekday onsite service with travel included.

Best for

Lean or multi-site teams that want Blue Iron Sentinel to carry more of the day-to-day service load. Leadership gets regular visibility into system health, and weekday onsite support with travel included keeps every location covered. A strong fit for growing portfolios and regional operators with limited internal staff.

Full-Service Assurance

Sentinel Complete

Our most comprehensive plan, adding failed-component coverage on service calls for the most predictable ownership experience.

Best for

Organizations that want a single, accountable partner for system readiness and the most predictable, lowest-effort ownership experience, including failed-component coverage on service calls. A strong fit for mission-critical sites and operators that want security technology to simply work, with as few surprises as possible.

Service availability, coverage eligibility, and detailed terms are governed by the applicable service agreement.

How we work

Security technology is an operational asset, not a one-time project

Every engagement follows the same lifecycle, so your systems are installed right, proven to work, and kept ready for the long term.

Deploy

Professional installation

Certified technicians install and configure video surveillance and access control to a documented standard.

Validate

Sign-off and knowledge transfer

We confirm the system performs as designed, complete formal sign-off, and equip your team.

Monitor

Continuous verification

Hourly uptime checks and ongoing verification of recording, image quality, retention, timestamps, and storage.

Support

Expert response

Responsive help from our service desk and field technicians when something needs attention.

Sustain

Long-term readiness

Planning, reporting, and lifecycle guidance that keep the system ready as you grow.

Answers

Frequently asked questions

What is a managed security service for video surveillance and access control?

It is an ongoing service where the integrator takes responsibility for keeping your security systems healthy after installation, including monitoring, support, and reporting, instead of leaving you to discover and fix problems on your own.

What is the difference between Sentinel Standard, Plus, and Complete?

Sentinel Standard provides deployment, warranties, and continuous system health monitoring with ad hoc support at a discounted rate. Sentinel Plus adds included support, monthly system reports, and weekday onsite support with travel included. Sentinel Complete adds failed-component coverage on service calls.

Do Sentinel Managed Services cover systems beyond video and access control?

Sentinel Managed Services are designed specifically for video surveillance and access control systems.

Find the right level of assurance

The Sentinel Advantage

We will help you match a plan to your team, your sites, and how hands-off you want ownership to be.

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