The Client
A regional operator running dozens of owned and acquired facilities
Securing Every Facility
How a multi-site self-storage operator secured a growing, remotely managed portfolio and gave tenants confidence at every gate.
The Challenge
Break-ins, lean staffing, and a patchwork of gate and camera systems
The Outcome
A portfolio-wide standard, backed by Proactive Assurance
Illustrative case study. The client profile is a composite based on representative industry conditions, and outcomes reflect typical program objectives rather than measured results for a specific customer.
Background
Growth outpaced site-by-site security.
A regional self-storage operator manages several dozen facilities across multiple metro areas, growing through new builds and acquisitions. A growing share of its facilities run on a remote-management model, with limited or no onsite staff and tenant access early in the morning and late at night. Each acquired facility arrived with its own gate system, cameras, and recorder.
- Industry
- Multi-site self-storage
- Footprint
- Dozens of facilities
- Operating model
- Staffed and remote-managed
- Priority
- Tenant confidence and growth
Challenges
What stood in the way
Break-ins and cut locks
After-hours perimeter breaches and multi-unit break-ins created claims, disputes, and online reviews that hurt rentals.
Lean onsite staffing
With remote management expanding, no one was on site to notice a propped gate or an offline camera.
A patchwork of systems
Different gate controllers and cameras at every acquired facility meant different processes and no shared view.
Slow evidence retrieval
Pulling footage for tenants, insurers, or law enforcement took hours of searching across disconnected recorders.
The industry picture
Why this matters across the industry
85%
of self-storage owners, operators, and managers are worried about theft and break-ins
Janus International and MSM survey43%
of tenants say theft prevention is their top concern when choosing a facility
Storable Tenant Insights, 2024Solution
Every facility, managed the same way.
Blue Iron Sentinel built a standard facility design for gates, perimeters, drive aisles, hallways, and offices, then rolled it out facility by facility with minimal tenant disruption, starting with the highest-risk locations.
Video Surveillance
See every facility.
- Coverage for gates, perimeters, drive aisles, and hallways
- Smart Search to find incident footage in minutes
- Reliable evidence for claims, disputes, and police
Access Control
Know who is on site, and when.
- Cloud-based gate and building access at every facility
- Tenant and staff credentials managed centrally
- Grant or remove access instantly from anywhere
System Monitoring
Know every facility is protected.
- Hourly device uptime monitoring
- Recording, retention, and timestamp verification
- Critical event notification when issues appear
The plan
Sentinel Plus
Proactive Assurance
With lean teams across many facilities, the operator chose Sentinel Plus, with support included, monthly system reports for leadership, and weekday onsite service with travel included.
Key takeaways
What other operators can apply
Security sells units
A visibly secure facility supports rentals, retention, and stronger online reviews.
Remote models need verified systems
When no one is on site, continuous monitoring is what confirms every gate and camera is working.
Standardize before you scale
One facility standard makes every acquisition and new build faster to open and easier to manage.
Evidence in minutes
Fast footage retrieval resolves tenant disputes and supports law enforcement quickly.
Related
Explore the solutions behind this case study
Every facility. One standard.
Secure around the clock.
Schedule a discovery call to see how The Sentinel Advantage can work for your organization.
